CHS - ICT Induction
CHS ICT Induction
Written by R Brown September 2020 - Updated September 2024 by R Brown
Foreword
Welcome to the Cardiff High School network, over the coming pages you will find everything you need to know about the schools network and how to get the most from the system and the ICT Support team.
We hope you enjoy using our facilities and look forward to your feedback.
- 1. Login & Credential management
When you join the school you will be issued with the following accounts:
- Network – This is your main account which provides access to the schools ICT network
- Email – you will be issued with an official @cardiffhigh.cardiff.sch.uk email account which provides a searchable address book for all staff & students and with be in the following format: (Generated via HWB)
Staff email addresses have now changed format to first initial.surname@cardiffhigh.cardiff.sch.uk this is an Alias of your allocated hwb account, so for example I would be r.brown@cardiffhigh.cardiff.sch.uk. Shared mailbox's such as ithelpdesk@cardiffhigh.cardiff.sch.uk remain untouched.
As student email accounts should no longer identify them as being part of a particular school their accounts are randomly generated and end in @hwbcymru.net
- Google Classroom – at CHS our VLE (Virtual learning environment) is Google Classroom. Accounts are generated automatically when you login using your network login details.
Passwords:
All network passwords must adhere to a complexity rule which consists of:
A minimum of 8 characters for including numbers, must not contain any part of your name, must be changed at least once every 90 days. You cannot use any of the previous 3 passwords.
Your account will be locked out after 4 failed logon attempts and will be automatically unlocked after a period of 30 minutes. Or a member of the ICT support team can reset your password at any time should you need to login before the 30 minute period has lapsed.
**Useful Tips**
- At times the ICT support team will need to login into your account to test any rectifications due to a raised support request. You DO NOT have to give your password to us but you need to contact us so we can give you a new password after we complete the work to your account.
- When you access the network for either the first time or after we reset your password or it has expired you will be asked to select a new password when you login. This password is not the same password for your E-Mail account, as the two systems are de-coupled.
- NEVER under ANY circumstances share your password to anyone. Whatever happens on the network under your account you are liable for so should work be deleted, system faults occur or network attacks, illegal activity take place etc. you will be held accountable. Think as your account as a bank account (you wouldn’t want people having access to your money, the same applies to your accounts)
- Remember usernames and passwords are YOUR identity, whenever you leave a computer press CTRL+ALT+DEL and this will bring up the following screen:
- Simply choose the “Lock computer” option and this will leave you logged into the computer and keep your programs and documents open until you return. You MUST however return to the computer before the change of lesson unlock the computer, save your work and logoff so that other people can use the computer after you have finished. ** If you do not logoff and a member of IT staff has to log you off as we do not have your password you WILL loose any unsaved work and your account will be logged out or someone may re-boot the computer which would mean your work maybe lost. So please follow these rules and keep your work safe.
After Logging onto a computer you will see a screen as shown below:
This is what you will see as a member of staff:
- Please note that you are NOT able to save items to the desktop or start menu and the layout and items available to you will vary from time to time. These images are for example only.
Navigation:
We have tried to keep the start menu and desktop as clutter free a possible this however can make programs hard to find. For ease of use we have areas on the start menu such as general, subject areas, interactive whiteboards etc. which help to categorise things. With relation to the desktops as shown above we have tied to ensure everything you see has a purpose and is labelled with a meaningful name. If you are unsure about any aspect of the system please feel free to call into the ict support office, email ithelpdesk@cardiffhigh.co.uk or dial Ext 258 (Richard Eaton) or Ext 239 (Richard Brown) and ask a member of the ICT support Team for help.
Network Drives:
All of your work is saved in your own personal user account (Home Directory) This drive is always drive N:\ and all of your files are backed up 3 times daily. 07:00, 13:00 and in the evening. Please note whilst every possible effort is taken to ensure we have backups of your data we cannot be held responsible in case of data loss so it is strongly advisable to email work home, upload to , print it off, save a copy on an external hard disk or USB Drive or upload a copy of your files to your Google cloud directory. **Non sensitive / non confidential data only**
Other Drives you see are:
S:\ “Sims” – You don’t save here this is just connected so you can access Sims
O:\ “Curriculum” – This is where you save resources for Teaching
H:\ “Leadership” – you will find information from the Management Team on this drive. Some of which maybe commercially sensitive please do not save documents here unless requested by a member of the Leadership team. Access to this drive is restricted.
L:\ “Longman” this drive is read only this is connected so that science resources are able to run correctly and is not used for any other purpose
K:\ “pastoral” this is an access restricted drive which contains pastoral information
T:\ “Teaching & Learning” – In this area you will find Planning & Reflection / Pedagogical Development etc.
I:\ “Student Resources” – Save class resources here which you want students to access
Q:\ “Student Data” here you can access students “My Documents” to carry our marking and see progress of their work
J:\ “AS Comp” – Used for AS Computing students & Staff only
W:\ “Welsh Bacc” – Used for Welsh Bacc resources only (Students & Staff)
M:\ “Not Backed up” – Save any data on here which is not required to be backed up such as large video files, photographs etc. As indicated no backups are taken of this Drive!
X:\ This is your Personal Cloud Storage **Coming Soon
Data Backup
In Cardiff High school we carry out the following backups to help to keep your data Safe. **Please note we can't guarantee to be able to restore your data**. We always do our best but time and space factors may mean we are not able to restore your work so the sooner you let us know the more chance we have to get your work back. If you can't live without it make a copy to your school One Drive or Google Drive folder!
Backup level 1 - All Core Data - Sims, Phone system, Staff & Students Work Backed up daily to an alternate location within the school building & Replicated Monthly to an Offsite backup in another school in Cardiff.
Wireless networks – Which and how do I use them ?
Within Cardiff High you will see several wireless networks being broadcast: below is what they are and what you can do on them:
Staff WIFI - Please use this on your Ipads, Mobiles, Personal Laptops for internet access only **VPN or STAFF Laptops do not work on this network**
Teaching Device - This network is the one you need to use with your School Laptop for access to all of the network resources
Chromebooks - This network is for use with school Chromebooks only.
Laptop Warranty & Support
Your Lenovo E495 Laptops come with a 5 year next business day warranty. If it is faulty please log a call on the ithelpdesk and we will arrange a repair on your behalf.
Access to the network from Home – VPN
Please read the VPN section of this site
External Media – USB & Encryption
Please Read the Data Security section of this site
Your computer & antivirus
All school provided and managed computers have Kaspersky Antivirus installed and it will update daily no action is required on your behalf except pressing the "Update" button if prompted.
ICT Support
IT Support is available during Term Time and when possible during Holidays. Support is provided by 2 ICT Technicians and the ICT Network Manager. Richard Eaton (IT Technician), Chris Powell (IT Technician) and Richard Brown (ICT Network Manager) between 08:00 – 16:30 Monday – Thursday and 08:00-16:00 Friday. Weekends on request subject to Overtime Approval from the Headteacher* This MUST be requested a minimum of 1 week in advance.
All ICT Issues need to be logged via the ICT Help desk. This can be done by simply e-mailing Ithelpdesk@cardiffhigh.co.uk
Requests for support over holiday periods may not be possible as system maintenance will take priority during these times due to us working within a limited time window.
Purchasing
Please do NOT purchase any IT equipment unless this has been authorised by ICT Network Manager. We need to ensure you purchase the correct licence, hardware and get a good deal. We have years of experience in negotiating costs and deals with our suppliers which will save you time and money.
Internet access
Please note ALL internet access is monitored and recorded. This is to protect you and our students.
You will (As a full time / temporary member of staff) be issued with an official CHS Email address. This is not for personal emails and should be used only for official school business. The IT department monitor emails and have the right to pass management of your account onto a manager should you be away from school for a period of time. We reserve the right to open your mailbox and check its contents should we believe there is a legitimate reason.
Security
Please do not divulge or share confidential data, take confidential data (Parents phone numbers, student’s addresses, photographs of students etc., off site by any means) contravention of this will trigger the schools disciplinary policy which may lead to termination of employment and / or legal action.
Keep your passwords private, use the schools ICT systems only for official school business and don’t be afraid to ask for help from us if in any doubt.
Printing
To print within the school, you will need to be an authorised member of a department. If you are not authorised by the head of department and would still like to print you can purchase top-up vouchers from reception.
When printing a document you will see a papercut “Popup” asking for the department in which you wish to charge. Please review the number of pages and the cost and once you have selected the departmental account the printing cost will be deducted from click on print and the document will print from the printer in which you selected at the time.
Once a document has printed the account will be debited.
The cost of printing is 8p colour and 2.5p Mono on the HP Printers in communal areas 12p Colour and 4p Mono on the HP MFD’s and 2.5p mono and 13p Colour on the Reprographics machines.
By default all documents are Duplex (two Sided) and the quality set to office this reduces ink and paper. You are able to change these settings at the time of printing to “presentation” or High Quality for example and also select to not use duplex. You will also need to choose colour or mono at the time of printing.
Printers are located in all ICT Rooms, Offices, Reprographics, ART, DT, & IT Support.
Google Classroom
We use Google Classroom as our VLE
To login to Google Classroom simply use your network username & Password via the hwb website
Room Booking
Booking an ICT room or resource such as a learning space, Learning hub, outdoor classroom etc. is very straight forward. Please click the room booking link on the desktop or the school website and enter your username (you will find this in your E-mail inbox) along with instructions of how to use the system. Should you require any assistance please let us know.
Enjoy the facilities and if you need help with anything please let us know.
Kind regards (CHS IT Support Team)